EGA Tech Limited — Customer Privacy Notice

Our contact details

Post

60 Gray's Inn Road,
LONDON, WC1X 8LU, GB

Telephone

+44 (0) 203 725 0700

Email

info@ega-tech.co

What information we collect, use, and why

To provide services and goods, including delivery

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints

For the operation of customer accounts and guarantees

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

For service updates or marketing purposes

• Names and contact details
• Marketing preferences
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

To comply with legal requirements

• Identification documents
• Financial transaction information

For recruitment purposes

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Security clearance details (eg basic checks and higher security clearance)

Lawful bases

To provide services and goods

• Consent
• Contract
• Legal obligation

For the operation of customer accounts and guarantees

• Consent
• Contract
• Legal obligation

For service updates or marketing purposes

• Consent

For legal requirements

• Legal obligation

For recruitment purposes

• Contract
• Legal obligation

Where we get personal information from

• People directly

How long we keep information

• We keep email enquiry details for 12 months to enable us to contact you.
• The legal bases that we rely on to process your personal data are consent when you choose to contact us and legitimate interest to hold your data for 12 months for business purposes.
• We hold IP addresses from website visits for 30 days.
• We hold client data for seven years due to HMRC requirements and this is a legal obligation.
• We will always give you the opportunity to opt-out from marketing communications and will hold your email address in a suppression list for one year, after which they are deleted.
• Personal data on employees and contractors are held for seven years due to HMRC requirements (legal obligation).

Who we share information with

Data processors

Intuit QuickBooks
This data processor does the following activities for us: Accounting Services.

BrightPay
This data processor does the following activities for us: Payroll Services.

Relevant regulatory authorities

HMRC

Your data protection rights

Under data protection law, you have rights including:

• Your right of access — You have the right to ask us for copies of your personal data.
• Your right to rectification — You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure — You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing — You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing — You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability — You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.